Mmc Marble Hill Practice

I arrived at my child’s 3-month pediatrician appointment 2 minutes before the end of the 15-minute grace period. Upon arrival, the new kiosk check-in system was in use, so I was directed to the front desk. I promptly informed the clerk of our arrival, and she attempted to reach the doctor for over five minutes. Eventually, the clerk informed me that the doctor declined to see my baby, stating she was working a half day. I was disappointed by the lack of flexibility and consideration, especially given that we were technically within the grace period and made every effort to check in on time.

It is very frustrating as it impossible to get to anyone in that office!!!! It took me a whole two weeks to get my meds refilled and that is UNACCEPTABLE!! The call center staff are rude and it’s almost impossible to reach the clinic itself. They say they are very busy but when I go to my appointment they are never busy!!! There has to be a better way to communicate with these unprofessional people at Marble hill family practice! Whatever you do DO NOT go here, they are not nice!