Stephannie Samuel
I had a very disappointing experience with this optical company and would not return. My first experience was acceptable, although the glasses I received broke. I gave the company the benefit of the doubt and decided to try them again. When I initially called for an appointment, availability was limited and the timing conflicted with back-to-back snowstorms, commuting challenges, and parking issues. After I explained I couldn’t make the date offered, I received repeated calls over several days pressuring me to come in. It was framed as being helpful, but it felt pushy. I finally came in for an appointment on March 5 and paid $132 upfront via Zelle (as requested) toward a $232 balance, with $100 remaining. It is now the end of April and I still do not have my glasses. What is most concerning is the lack of communication. I have called multiple times with no answer and no access to voicemail to leave a message. I also went to the location only to find the door locked during business hours, and have received no explanation or update about glasses I already paid for. At this point, I feel completely disregarded as a customer. Waiting nearly two months with no product, no return calls, and no communication is unacceptable. I either want the glasses I paid for or a refund of my deposit. Based on this experience, I would not recommend this business.