Tamilla Nisanova
I booked on Wednesday January 21, 2026 for reservation on Tuesday January 27, 2026, because we scheduled appointment for surgery in NYU Dentistry for my disabled son who is deaf and has Cerebral Palsy. Everything went smoothly and we got confirmation that on Tuesday the driver will pick us up @ 7:45 a.m. Sadly my experience was disappointing. In the morning on Tuesday we received the phone call from the agent @7:30 a.m. to confirm that driver is on his way to pick us up @ 7:45 a.m. Today 1/27/2026 we were waiting for driver's call... we were told that he is on his way. The driver never called. I called every 5 minutes to the agent to ask and tell them where driver is, we are outside waiting for the car for his phone call at this terrible weather. He asked me to wait 5 minutes again, again and again..... We were outside until 8:50 a.m. With traffic, that would barely allow us to arrive to our appointment on time. This appointment was scheduled 3 months ago, because of the waiting list. I told the agent that he made us miss our appointment and there was no reason for us to wait so long outside without solving this problem. I called dispatch several times throughout and they were of absolutely no help!!! I have never experienced such a rude, irresponsible agent without respect to a disabled person, seniority and lack of professionalism from a medical transport company. The absolute worst!!! This company is one of the worst companies I've dealt with. I wouldn't recommend contacting this company to accommodate your needs or anyone else's needs, unless if your looking to be disappointed.