Mermaid Management Inc

I am leaving this review to explain why I am ending my 10-year relationship with this clinic: they refuse to offer telehealth accommodations for psychiatry. I can no longer manage a 4-hour round-trip commute on delayed trains for mandatory in-person visits that could easily be done via video. While the doctors themselves (like Dr. Jacob Gohari.) are excellent and professional, the clinic’s "old school" rules make it impossible for patients who need accessibility. I have moved my care to a telehealth provider that respects my time and well-being. If you cannot commute four hours round-trip every month, I suggest looking elsewhere. The clinic tried to force me into a 4-hour round-trip commute just to sit in their waiting room and see a provider on a computer screen who is based in Texas. If the doctor is virtual, the patient should be allowed to be virtual too. Do not let them "bust your ass" for a 4-hour round-trip commute just so they can bill for a facility fee while you stare at a screen. Be warned that they are also negligent with paperwork and slow to send medical records to new providers. The administrative negligence here is extreme. They don't even have a voicemail system—the phone just rings into the void. If their staff is out or in an emergency, patients have zero way to leave a message or cancel. It is professional negligence at its worst. In an era where every professional practice uses automated texts for accessibility, this clinic still relies on a manual, "voiceless" system that leads to constant administrative errors. It is a dinosaur in a digital world. When I tried to move my care, the office became hostile and unprofessional, proving exactly why the "Captains" left this sinking ship. They mandate in-person visits but don't provide in-person doctors. It's just a 4-hour commute for a video screen. I asked for telehealth accommodations for my mobility issues and was refused, yet they forced me to look at a monitor in their office. This Texas Screen Hypocrisy is the ultimate proof that they prioritize facility fees over patient accessibility. Update for current patients: If you are struggling with the lack of Tuesday availability or the 4-hour round-trip marathon, I highly recommend looking into Telehealth providers like Valera Health. I successfully reclaimed my Tuesdays and my dignity from my own home sanctuary. Don't stay "voiceless"—there is a way out! 🎓✨ #NewSchool #PatientAdvocacy #IntegrityFirst

came there to see an endocrinologist, but I never even got a chance to see the doctor. The office is horrible, starting with the front desk staff. When I called to make the appointment, I specifically asked about the waiting time because I needed to pick up my kids from school. My appointment was at 1:15 PM, and I had to leave by 2:00 PM. The receptionist assured me on the phone, “Oh no, you will definitely be done by 2 PM for sure.” However, when I arrived, I waited almost half an hour. Then, when I asked how much longer it would take, the receptionist told me it would be another half hour. The staff gave misleading information and showed no respect for patients’ time. Also, if you drive there, be prepared — parking is very difficult to find, and I ended up paying $13 for parking.