I want to start by acknowledging that some of the building staff have been friendly and responsible during my time here. The maintenance team has been responsive whenever I submitted work orders, and a few front desk staff members were polite and professional.
That said, my overall living experience was significantly affected by an unresolved and ongoing noise and safety issue involving a neighboring unit.
I’ve been living in this apartment since July 2023. Shortly after moving in, I began experiencing daily noise disturbances from a neighboring unit, including loud TV, instrument, and music noise during quiet hours. I reported these incidents to the front desk multiple times. I was told they spoke to the neighbor, but the disturbances continued. There were also times when I sent emails with multiple video recordings as evidence and received no response.
Later, the situation escalated to extremely loud arguments between the occupants of that unit, with yelling, banging, and sounds of objects being thrown. These arguments happened at different times of day and, on one occasion, lasted for two consecutive days. The intensity was frightening and made it difficult to feel safe in my own apartment. I submitted 311 reports multiple times because I felt unsafe.
Management told me they could not take further action if the noise didn’t occur during quiet hours. I raised concerns that this was not just a noise issue but a safety issue. Each time I reported these incidents, the front desk said they “didn’t hear anything.” I had often been hearing the noise for 15–20 minutes before calling, but the response was always the same. I submitted recordings and was told warning letters and fines were issued, but the disturbances continued.
On one occasion, I heard extremely loud banging on the shared wall and, panicking, submitted a 311 report. Shortly after, the property manager called me and emotionally told me the neighbor had only “closed a window.” Even after I explained that I had recordings, she maintained that version of events and appeared to rely solely on the neighbor’s account. She also said she “could not accept” multiple police visits, which left me confused because I had no other way to address a situation where I felt unsafe.
The leasing team offered unit transfer but with higher rent. During that process, a leasing staff member said I might be “too sensitive” and that moving might not help. Later, the manager explained they could not remove the tenants and offered me two options: transfer to another unit or move out.
On another occasion, when I was not home, I received a call from the front desk asking whether I had called police. When I asked why, they told me it was “because you call police frequently.” I was incorrectly assumed to be responsible for something I had no involvement in.
After enduring this for nearly two years, I decided to move out. While some individual staff members were kind, the way management handled repeated noise and safety complaints left me feeling unsupported and unsafe. I hope this honest account helps others make informed decisions.
