Naomi Ohi
I've had several very disappointing experiences with Manhattan Vision Associates for the following reasons. Overcharging / Billing Practices: This office bills for both vision and medical services for what is effectively a standard vision exam. When I questioned how they justify billing both—something often viewed as “double-dipping”—I was told it’s because they provide more “comprehensive services” that fall under both categories. After multiple visits, I can confidently say nothing provided went beyond the normal standard of care for a routine vision exam. Advertising and billing these so-called additional services is misleading and results in higher costs for patients. If you schedule an appointment here, be prepared to pay both vision and medical copays despite receiving a basic eye exam. Service: When I asked if my old glasses could be re-fitted, the employee assisting me appeared visibly annoyed, as though my request was an inconvenience. To make matters worse, the glasses weren’t even cleaned before being handed back—something that should be standard courtesy in an optometry office. Front Desk / Insurance Handling: The front desk experience was the most frustrating part of all. Staff were unwilling to communicate with my insurance and demonstrated a poor understanding of how vision coverage works. Rather than helping patients understand or maximize their benefits, the focus seemed to be almost entirely on billing and collecting payment as quickly as possible. Overall: Between questionable billing practices, poor customer service, and unhelpful front desk staff, this office prioritizes revenue over patient care. I would strongly recommend avoiding this practice if you value transparency, professionalism, and patient-centered service.