Manhattan MRI

Professional, accommodating, supportive, and always on time. While I wish I didn’t have to deal with the level of pain I experience almost daily, having my imaging done here truly helped ease some of that burden. The office is clean and comfortable, with thoughtful touches like hot, cold, and room-temperature beverages available. I’m grateful to everyone involved—from my doctor to the front desk staff, technician and even the transportation service—for making the experience as smooth as possible. Thank you all.

MRIs are never fun especially when you walk into one and you are subjected to a huge unwelcoming waiting room full of other patients waiting for their turn. Not here. This is a boutique outfit and you’ll get all the warm feels even as you approach the entrance. The little waiting area is intimate to the 1 or MAYBE 2 patients this place accommodates per hour. There’s even a welcoming beverage station for you as you wait outfitted with Nespresso coffee pods, Taylor tea bags, bottle water (still and sparkling), as well as natural sodas. There’s a chic loveseat and two armchairs to sit on. You’ll sign in with either Jay or Regina who’ll efficiently run you through what needs to be filled out plus kindly answer your questions (and I had plenty non-sensical ones). Once you’re all set, you’ll be ushered into the 1 changing room and given a paper robe, shorts, and slippers. You might get lucky and get an actual cloth waffle robe to wear—also, you can bring your own if you have one 😉. The service here seems really personable. It makes for a less anxious visit. After you’ve completed your study, you’ll get the results on a CD right before you leave! You can take the results directly to your doctor or keep for your records.

overall horrible experience. upon arrival I was told they did not contact my insurance ahead of time so I was not approved to use my insurance and had to either pay hundreds out of pocket or take time off work again to come back another day. then after paying out of pocket, wasn’t seen by the MRI tech until 40 minutes after my scheduled appointment and I was the first appointment of the day. they only give you the MRI images via CD which is extremely inconvenient and sometimes not usable by doctors if you want a second opinion. I have been trying to get my itemized receipt to submit to insurance for reimbursement for weeks now and they have yet to send it to me. feels like very shady and unprofessional business practice to make money

I had a great experience at Manhattan MRI. From start to finish, everyone was super friendly and made the whole MRI process feel like a breeze. The place is clean and modern, which is always a plus. They explained everything clearly, so I knew exactly what to expect, and I didn’t have to wait long to get my results back either. Highly recommend them if you need an MRI!

This facility was the location of my 5th MRI this year, and I was somehow still impressed by the service. The office ensured that my insurance was approved before continuing with the booking. All the staff and techs were lovely and the appointment itself went seamlessly. The amenities in the waiting room were great and even the jewelry baggies offered in the changing rooms were clearly a thoughtful addition, but what made me very happy to see was this clinic giving patients the MRI CD without needing to request it beforehand. I also feel that one of your employees deserves recognition: Regina handled 1. calling me right away to offer another slot after ZocDoc doublebooked me at their office. 2. Calling to confirm my insurance was approved 3. Letting me know I could snag an even earlier appointment 4. Checking me in the day of 5. Also being the tech to prep me for the MRI. Regina is more than an asset to your clinic - as the face front of the practice for most patients, she is setting a gold standard of bedside manner and expectation of care when they first walk in, and that effort, when fulfilled spectacularly, should be validated duly. Glad clinics like this exist in NYC still.