Manhattan Medical & Psychiatric Services, Pc

Two stars only because I’m hoping they straighten out the most recent debacle. Never get a live person and you could attend appointments every day for 5 years straight. You miss one or have unseen circumstances, you’ll be dropped with a letter you’ll get eventually… and the best part? If you’re on a medication that can kill you coming off it without a taper plan because of the health risks, they’ll think nothing of doing that too.

Over the course of a few years I have had two terrible experiences with this outpatient clinic. The first was when my brother, who is developmentally disabled, depressed and suffers with dementia (I am his live-in caregiver) was dropped as a patient with no warning or notification. Probably because they are understaffed, but this was an, unethical, irresponsible and unacceptable way to deal with their lack of providers. We only discovered this lapse when the pharmacy could no longer refill his prescriptions. That left him without a provider to prescribe his three critical psych meds which he takes daily. I was unable to find another clinic accepting new patients and our primary caregiver was unwilling to prescribe these types of meds. I tried to contact the director of the clinic about this many times but she never ever returned my calls. I finally contacted the Rensselaer County Commissioner of Mental Health by email with our problem. She responded immediately and was able to get the Samaritan Hospital Behavioral Health clinic to put my brother back on their patient roster with a psychiatrist to manage his meds. I am so grateful for her intervention on my brother's behalf. Yet disgusted that I had to jump through such hoops to remedy the situation because of how poorly this clinic is managed. My most recent problem is this: it has taken me a full week and 7 phone calls to get my psych provider to respond to my messages regarding the narcotic she recently prescribed for me as a sleep aid and the fact that I am actually sleeping less with this new medication. Unprofessional and irresponsible! I no longer trust this clinic or any of its providers to uphold a standard of care that reflects any respect for their patients.