Mailin Mimi Lai, D.D.S., P.C.

I came back from a dental procedure at this office today. The doctors were skillful, professional, and did good work, so I appreciate the care from the clinical staff. Unfortunately, my experience with the front desk was very disappointing. One younger lady receptionist was impatient and rude when I tried to ask about my bill. The amount I was charged did not seem consistent with what I saw in the insurance claim, but instead of explaining the difference of more than $1000 clearly, she raised her voice and showed little willingness to help. At the time, my tooth was still swollen and bleeding after the procedure, and I did not want to escalate the situation further, so I simply paid the bill and left. I plan to bring up the billing question again during my follow-up visit in two weeks when I can discuss it calmly in person. It’s unfortunate because the doctors themselves were excellent, but the front desk experience really hurt my overall impression of the office. If you want to be a new patient, I suggest you look for another dentist. The front desk at this office is just terrible as the other reviewers have already reported.

First time patient. I was met with professionalism at the front desk. Courteous. Dentist did an amazing job I left feeling very confident about my smile. While checking out there was a receptionist that was handling a patient over the phone, as soon as another receptionist noticed me she called me over and helped me right away. Definitely booked my 6 month check up with this office.