Warisa A.
I reached out to this organization in search of a new therapist after moving out of state. This wasn’t my first time seeking therapy, so I was already familiar with the onboarding process. After scheduling an appointment, I was instructed to complete the onboarding forms beforehand — which I fully intended to do, as communicated. However, I was repeatedly contacted with reminders that came across as unnecessarily pushy. I understand the importance of timely paperwork, but the tone and assumption in their communication lacked patience and empathy — qualities that are essential in a mental health organization. What was especially disappointing was the assumption made about my mental state, implying I required psychotherapy simply because I hadn’t completed the forms according to their preferred timeline. This kind of response was not only unprofessional, but also potentially harmful to someone in a more vulnerable state. Fortunately, my mental health is stable, but I can imagine how such an approach could have seriously impacted someone who is struggling. The lack of sensitivity and the tendency to jump to conclusions — especially coming from the founder — was deeply concerning. A mental health organization should prioritize compassion, understanding, and non-judgment, especially during a person’s initial outreach for support. Sadly, this experience did not reflect that.