Abiey Omorodion
Please Do NOT waste your time coming to this office. I am disgusted on how I was treated today never again. The podiatry center of NJ the Newark location on 642 mt prospect Ave. This is truly the worst healthcare experience that I’ve ever had. As a healthcare worker who interacts with patients daily, I value professionalism, organization, and respectful communication. Unfortunately, none of these were demonstrated during my appointment. I arrived at 5:02 PM for what I had scheduled and confirmed as a 5:00 PM appointment with Dr. Christal Charbonnet. Upon arrival, I was not greeted by the front desk staff. After I initiated the interaction, I was informed that my appointment was actually scheduled for 4:55 PM. I explained that both my booking and confirmation email clearly stated 5:00 PM, and I even showed proof to her and her coworker who was beside her getting ready to leave. Despite this, I was repeatedly told otherwise and informed that another patient had already been seen in my place. Which is a lie because the last patient on their check-in sheet checked in appt time was at 4:41 pm. I was also told that the office had attempted to contact me, which was not true at all, as I had no missed calls, voicemails or messages from this office When I asked if I could briefly speak with the doctor to resolve the issue, I was told she was unavailable and needed to leave because she has to pick up her children from school. Why would you have an open 5pm slot if you are not able to see patients at that time. Please make it make sense. This was especially frustrating, as I had left work early to make this appointment on time. I informed that front desk I could not reschedule this appointment, due to my work hours aligning with the office’s hours, this is very difficult for me. What was most concerning was my interaction with the doctor outside the office. While I was speaking to the front desk she tells me that Dr. Christal Charbonnet is quickly making her way to the door to leave right now. So I leave the front desk to go and try to speak to the Doc myself since the front desk was no help. When I respectfully approached her to explain the situation, I was met with an extremely unprofessional and inappropriate response. She told me to “get the hell away from me I don’t know you” and walked off. I was shocked, as I have never been spoken to in such a manner by any healthcare provider. I returned inside and requested to speak with a manager, but of course the manager was not present or available at the time. I proceed to ask the front desk for higher ups contact information. The front desk hesitated at first and then the proceed to tell me she has to call her manager to get that contact information I am requesting for. For the while I was given a contact number, there was no apology or attempt to meaningfully address the situation. I was later told there have been scheduling issues and double bookings, which only adds to concerns about the office’s organization and reliability. Overall, this experience was frustrating, disrespectful, and unacceptable. I will never book appointment here ever again. I do not expect or trust a doctor who speaks so disrespectfully to her patients to genuinely care about my needs and concerns or provide high quality care with that kind of attitude.