LensCrafters Optique

The doctor was extremely professional. I was able to take care of my eyes and adjust it. It was an extremely smooth and professional eye doctor experience and I was able to have particular knee that I needed for my eyes covered. I also work with Alex after to pick out the right glasses frames and she gave me a whole lot of different options and choices and really worked with me for a good long amount of time to be able to support my needs and eventually came together to come up with the right approach for me. She was an excellent customer service person, and I certainly appreciate her support and help and explanation throughout the entire process.

Had a very poor experience here - I wanted a frame in a color that they did not have in the store so I asked if they could take the measurement so I could place the order online but the lady who was working there yanked the glasses off my face. Then they charged me extra for having a $600 frame shipped to my apartment again despite the online store not charging for shipment and after 7 days of waiting after the glasses were delivered to the store, I had to go and pick them up. The staff told me that they forgot to ship it and then when I asked for a refund on the shipment cost, they could not process it so I had to wait for a check! I am definitely not coming back - stick to a good Dr and order prescriptions online!

They lock the doors 30 minutes before close (it was 5:30). I was able to get someone to come to the door. All I needed was the ears adjusted and they said they did not have anyone to adjust them until the next day, 3 employees were in the store

Dr. Harrison Feng is incredible. Thorough, extraordinarily knowledgeable, and patient with an older client facing complex eye issues. For anyone who needs an eye exam, I would recommend him. Overall customer service is also top-notch. A great experience.

LensCrafters Optique on Broadway near W. 70th St. offers a wide variety of frames in many styles, brands, price points, colors, etc. The staff is knowledgeable and was very accommodating to help me select the right frames for my taste and price point. I found their prices higher than I expected, but Tiffany was able to offer me a variety of discounts, which was helpful and appreciated. I look forward to receiving my new glasses in about 7-10 days. THANKS!!