LensCrafters at Macy's

I must commend LensCrafters and its team for delivering an exceptional customer experience, surpassing any I've encountered in New York City since my relocation from Texas. Dr. Carr conducted a comprehensive examination, providing thorough education throughout the process, and I wholeheartedly endorse her services above all other optometrists in New York State. Kendra, the store manager, demonstrated outstanding professionalism and provided all necessary information, ensuring I departed with complete confidence in my vision care. She also facilitated services despite my insurance being out-of-network. Kendra's team was equally accommodating, guiding me through the required paperwork. I was exceedingly satisfied with the services rendered and highly recommend Dr. Carr and Kendra. I consider myself fortunate to have encountered such a remarkable team. The LensCrafters at Bay Plaza Mall operates as a highly efficient optical clinic, and I will not seek vision care elsewhere. My sincere gratitude to everyone involved, and I encourage anyone interested to consult with the excellent Dr. Carr, the remarkable Kendra, and Jennifer. Thank you all for your services. 🙏🏾

this was the worse experience with LensCrafters at this location. Last year was not as bad, but it need a lot of to be desired. This year is a totally different story. The young lady who waited on me ignored me when I came in the store early January 2026, She act like I didn’t even exist when she finally got to me. She had an attitude. It had been about 14 days when I called the same young lady told me that she had text me two days before. Which I didn’t get, I’ve never experienced an ophthalmologist office that doesn’t text and give a courtesy call especially when you’re paying these prices out-of-pocket “no courtesy call”! this place is ridiculous. I don’t see how there are so many five stars (lies) or maybe they pick and choose who they treat well. i’m a senior citizen and a little respect never hurt anyone. I paid approximately $1500 for 2 pair of glasses. Needless to say I only chose one of them because I was so upset about my treatment. I wish I could have returned them both however I needed a pair to wear badly.