Infinity Edwards
I’ve been coming here for as long as I can remember and in recent years it’s very clear to me that the sales women behind the counter are doing some form of scamming. They use intimidation tactics to get you to spend more money and if that doesn’t work they’ll just downright scam you. I specifically remember requesting to not do the contacts exam because I was only coming in for glasses and I still had plenty of contacts left. Yet somehow there’s an exam fee that they claim I’m responsible for. They’ve refused to give me my prescriptions until I pay the balance which is very illegal and will be reported to the FTC. This comes after I had to wait a whole month for my glasses because the woman in the front ordered the wrong color and refused to admit her mistake. I don’t think the doctor is at fault because I’ve have nothing but positive experiences with him but the ladies at the front need to be retrained on customer service.