Lenox Hill Radiology | Union Health West 26th Street

Very enthusiastic and knowledgeable personnel. They make you feel loved and at home. I'll not hesitate to recommend your organization. Five Stars from m'y Heart.

I came in for an x-ray as a first-time patient, and the customer service was extremely disappointing. When I arrived, the receptionist (her name starts with an “S”) was on her lunch break. There was a sign indicating to sign in and that they will be back shortly. I checked in and sat down respectfully. About 20 minutes later, she called me without any greeting, acknowledgment, or basic courtesy. Her tone was abrupt and dismissive from the start. She was very direct and could’ve handle the conversation with a more respectful tone. What was upsetting is that she asked “How much do you weight?” out loud in front of others, which was already on the papers she requested for me to fill out. This was unprofessional and uncomfortable because her tone was so rude when she asked that. The x-ray technician also had a dismissive tone and rushed me through the process with no explanation or friendliness. When she called my name out in the waiting room I introduced myself politely, and she responded, “I called you before and you didn’t hear me” even though I had been at the front desk completing the paperwork. Overall, both staff members made me feel unwelcome and disrespected. I hope this clinic improves its customer service because patients deserve to be treated with kindness and professionalism. I work in customer service at a clinic myself, so I understand that people have rough days and I don’t take it personal. There is just absolutely no reason to treat patients with anger, attitude, or impatience. A simple greeting, a respectful tone, and a bit of compassion go a long way. I hope the clinic takes this feedback seriously, because patients deserve better treatment, especially when they are coming in for medical care. Customer service absolutely needs improvement here.