Lenox Hill Radiology | Pelham Bay - Lower Level

Excellent service and care. The assistant who helped me today was very patient, attentive, and took the time to explain everything I needed to know. They made the entire MRI experience comfortable and stress-free.

First, let me say the receptionist was the sweetest and most respectful person, and very focused. My experience here was a nightmare, I waited Two Whole Hours for a twenty-five-minute process. It took everything in me to hold it in, thanks to the receptionist and my control over my negative behavior I was able to conduct myself in an adult manner. For the record, this unacceptable uncaring work effort needs to be addressed with the MRI technician, who initially kept looking over my paperwork. Yes, it was an add-on at the last minute, cause the person who made my appointment booked me for an X-ray and not an MRI. Now as a professional, he(MRI technician) should have come out and addressed the receptionist, if she may have made a mistake by booking me, now by not addressing the issue, it caused me to wait unnecessarily time and wasting my time and caused me to miss my therapy appointment, Thanks Mr.Lazy MRI Technician, and your uncaring attitude and behavior were very well seen.You(MRI Technician) need a people's work skills course and a customer service skills course too. VERY CLEAN, BRIGHT, AND COMFORTABLE SETTING here. AGAIN THANK U TO THE BEAUTIFUL RECEPTIONIST WITH THE BLOND HAIR AND SQUARE, SILVER FRAME GLASSES(APOLOGIZE FOR NOT GETTING YOUR NAME). Also thanks to the manager who got me to the back as soon as she was addressed with my issue. Ms Manager is a bit spicy, I ignored you, apologize, and listen. The rationalizing with every comment of complaint is really not necessary, nothing big for me, but something to look into Ms Manager.