Lenox Hill Radiology | Highway Imaging Associates

The whole experience was amazing! Everyone I dealt with from even before the actual appointment were great everything was explained to me in a friendly polite manner. The actual appointment was incredible. It took less than 1 hour. I'm still amazed it was quick. The receptionist and all the technicians were really good. I didn't e them feel like I was even at a Dr's appointment. Thank you again for treating me with professionalism and kindness. You guys rock!

There's no way I can return to this location. We were off to a good start when I called and spoke with Jasmine to inform her that I was running late for my 12 pm appointment. She was so kind and said she had an opening for 12:15 pm and could change my appointment to that time and to drive safely. I really appreciated her for this and expressed my gratitude to her in person. My arrival time was at 12:11 p.m and was checked in by a lovely woman. I was there for 3 imaging appointments but 1& 2 kind of go together to start for 12:15 pm and the last at 2:45 p.m. I gave her the script for my 1 & 2 images. I had intended to give her the script for my third imaging appointment upon returning to the waiting area and knowing I had to drink cups of water. Well, I waited and waited and waited. At one point I got up and asked the receptionist who checked me in if they forgot about me...she said she would send them a message. I continued to wait but I had to stand; I couldn't sit any longer. I decided to stand by the door where they call patients. At 1:31 pm, a technician comes to the door and calls a group of women who arrived after me. I said to her excuse me, but I arrived at 12:11 p.m and gave her my name ; she said she would check. She returned at 1: 33 p.m and told me to come in. I just can't understand why and how this would happen. No one behind the counter noticed that I was still waiting for so long. Poor communication and not aware of what's happening in the wait area. I was Extremely Upset. After image 1 a technician by the name of Roseline called me for the second imaging appointment as I was in the small wait area next to my first exam. I must say she was lovely. I shared my experience with her and really appreciate her taking the time to apologize especially for something that wasn't her doing. I told her I had the script for my final imaging appointment in my possession and gave it to her as we proceeded. I've been coming to this location for many many years and I realized yesterday it's time to have my images taken elsewhere.