Leaf Medical

Vibe is way off & staff seem disinterested (doctor) / spaced out / curt, except for one woman at the front desk that had henna art on her hands (so lovely). The time w the doctor felt rushed, kinda sad, and incomplete. There were points that I asked about that were never answered. I never was told whether any of the metrics that were taken were healthy or not (that should available in my chart: namely bpm, weight, etc). I know how accessible these should be: i literally work on a healthTech charting app. This is baseline quality of care that was not communicated, alas. I asked about my after visit summary, a front desk woman curtly said it would be in my portal & that i got a link in my email. I checked at home, i didnt get a link in my email - except that the portal was down. No way to register & no update on portal status. I attempted to follow up w the office to get my patient portal info & i found it is so impossible to contact the office by phone/voicemail, chat (which is "offered" but I couldn't find it), or messaging them. It reminded me of when I was there for my appt & it seemed like the phones were ringing and only sometimes they would be picked up. Like no accountability or interest in quality of service. I go there today in person so I could get a patient portal link (from over a week ago), and i get it, as well as my printed lab results. I mention how many ways I tried to contact this office, and I think that's why I got quick help. I noticed, disappointedly that this after visit summary were not uploaded to the portal nor were the lab results. What's the point of the portal exactly? Doesn't seem to do the 1 thing it should: communicate medical results/info to the patient. Also, the lab results have no comment by the doctor on healthy/within range. This feels like a type of neglect to not give medical ADVICE. like I about to put this into chatGPT bc my doctor didnt have any comment on the lab results. I feel like I need to fight/ try extremely get anywhere here. It feels sad and trying. Would strongly recommend avoiding this place.

Dr. Arribas was extremely friendly and very welcoming! She was also very informative! The receptionist Ashley was very sweet, welcoming and warm. However, the other receptionist, I don't know her name, I spoke to her on the phone just to inform her that I was stuck in traffic and I'm gonna be about 3 minutes and she was very rude. Even when I got there, she was not welcoming nor friendly at all. She has no customer service skills.

I’ve been going to Leaf Medical for years, which is why yesterday’s visit was so disappointing. I brought my son for his annual physical and, even though we arrived 15 minutes early, we waited close to an hour to be seen. When I asked for an update, the front desk suggested I reschedule instead of giving a realistic timeframe, even after I explained we had traveled a long way. It felt dismissive and not in line with the care we’ve come to expect. I hope they address the turnover and communication issues, because families’ time matters.

I had a very positive experience with the doctor — she was attentive, professional, and really took her time with me. I give her a 5 Star Review. However, the overall atmosphere of the office felt quite unwelcoming. The reception staff did not seem friendly or approachable, which unfortunately affects the first impression patients receive when they walk in.

First appointment with them. The office seems efficiently run. Both the doctor (Dr. Bourgeois) and medical assistant were friendly and efficient and listened well. I was seen on time and didn't have to fill out any paper forms after I had filled out the intake forms online, which I appreciated. I'm a bit oldschool and thought it was a bit fast for an annual physical, but I chalk that up to the state of our medical system and me being generally healthy. They listened to me and were helpful. I will go back in the future.