Melanie Taing
My 5-year-old daughter had an urgent dental issue on Saturday, May 23rd. I booked a same-day appointment through Zocdoc for 10:00 AM. When we arrived, the building was locked, requiring a code to enter, and nobody was there. I called several times with no response. We had to spend the next hour at the Roosevelt Island train station calling other clinics to find emergency care. This clinic did not call me back until 3:00 PM—five hours after our scheduled appointment. Shout out to Smile Out Loud, who squeezed us in within a few hours and treated her. I obviously cannot speak to their doctors and treatment at this clinic, but this experience is enough for me to avoid it.

