Serena S
I am a first time patient and had an appointment with them that I tried to reschedule for 3 days straight. They kept answering the phone in what I am assuming was Chinese and then it would go quite. I booked the appointment originally in English. I wasn’t sure if I was on hold or not. Every time I called back it was the same thing and it would go quite. I must of called 15x in three days. The last time I called and they answered, before they could finish I said, I don’t speak Chinese “what are you saying”? I finally got through and they said put me on hold than came back and were just very rude and only said “wait, wait.” Very confusing and not the right way to accommodate English speaking patients. So I switched doctors.

