Shraddha M.
I want to leave zero stars— BELOW ZERO stars but this is the least google will allow me to do. First off, this practice was allegedly under new management for about a year or so now and although under prior leadership there were hiccups— this new management is just aa awful, if not WORSE. I’m STILL WAITING for a call back from the office manager to go over me being under a different psychologists care... approaching the one month mark since I’ve gotten the return call… (I don’t think I’ll hear from her). Dr. Ruiz is NOT the person who will make you feel like you stand a chance in the world with any sort of neurodivergent mind. She herself Is forgetful, drops the ball when it came to My health and the approach was beyond nonchalant. When I spoke up about it, the reluctance with taking any sort of ownership or accountability was severely lacking and she threw the director and practice under the bus to cover herself. Also, when I FINALLY spoke up to her about my experience and how unhappy I’ve been with her and the practice, she was very surprised and taken aback by how I was feeling and speaking— but even that was enough to expose her truest nature to me. Very narcissistic to continuously drop the ball as a medical professional and then gaslight the patient when their patience has expired and they are not ready to settle for mediocrity when it comes to their health— ESPECIALLY, their mental health. Zero professionalism with a massive Napoleon complex. The kids on the phone are just that— kids… (I’m sure they’re adults on paper but the work ethic is that of a child doing an after school/ summer job). After my last and final harsh experience with Dr. Ruiz (going on almost a month ago), I immediately called back the main office number requesting to speak with office manager to discuss having a different psychologist oversee my case— and after speaking with some kid— NEVER GOT A CALL BACK. With all my complaints to Dr. Ruiz, her response was “if you have a problem, write a letter to the director of the clinic” LOL, very very telling. I was going to write a letter and publicize it via google and yelp so at least it wouldn’t go unnoticed— like it would at the practice. Bottom line, save your copay money and DO NOT GO TO THIS PLACE and stay far away from Dr. Ruiz if you value your mental health and want better for yourselves. Perhaps this one star will go to the woman who periodically answers the phone she’s got an Islamic name and has always been somewhat helpful and delightful to talk to on the phone— always correcting the mistakes of others in the office. They will cancel your appointment and should you happen to see it in the portal, then you’ll be made aware— otherwise, they literally state cancellation reason: patient, which is NOT TRUE— they are just so unorganized and unprofessional. A real life nightmare. In hindsight, I think not having any association with this practice is possibly the greatest thing for my mental health because the chaos that stemmed from every monthly appointment (prior, during and post) left me feeling drained, anxious, overwhelmed and stressed on a MONTHLY BASIS due to the negligence of Dr. Ruiz and the support staff at this place. PLEASE SAVE YOURSELF THE AGGRAVATION, BYPASS THIS JOKE OF A MENTAL HEALTH CLINIC— COMPLETELY.