I To I Inc.

Great service and experience. The staff was very helpful and personable. And, Dr. Akano was awesome - I'd definitely be back!

Terrible service. Brought in my existing frames to get new lenses; was exceedingly clear to staff that I would need them by October 3 as I would be traveling abroad for 6 months. Glasses did not arrive back in the store by promised date, instead I got a call on Oct 16 that the glasses had arrive (after I was no longer in NY). After repeated calls from me, on October 24, staff finally agreed to express mail them to a temporary address that I would be stopping at (but only for a limited time), for which they charged me an additional $20 for that privilege. I was quite clear that I would only be at that temporary location until Nov 1, and that the glasses needed to be mailed either that day or the next in order to reach me in time (the post office is just 3 blocks away on 9th St). Staff said it was understood. Glasses did not arrive by the new promised date. Staff told me that they had been sent. Later learned that they waited 10 days to mail them (and not express mail, either) on November 4, for delivery on November 7 -- i.e., a full week AFTER the date that I would no longer be at the temporary location to receive them, which they knew. I asked to speak to the owner, the staff would not give me a phone number for him and told me they only communicate with him via email. I asked the staff to have him call me, but he didn't. Finally, after I wrote a letter to the owner, he called me, and promised to refund my money, but I haven't seen it yet; even if they do, I'm still out the cost of my frames. The prior owners, when it was known as "Optical Illusions", were great to work with. But given the new ownership, I would never do business with this place again; they make promises that they cannot keep, and I can only conclude they deliberately misled me.