Ari Curtis
After receiving and confirming 2 different confirmation texts—including one an hour before my appointment—I was told I was too late for my appointment to see the doctor. I was LITERALLY 3 minutes late, and would have been on time if the system sent me to the right address. The receptionist, who was lovely, took more minutes to look up my info than the amount of minutes I was “late.” I don’t understand. I am absolutely devastated, as getting this appointment was extremely difficult for me—not to mention expensive, as I took a $25 car to get here. (I wouldn’t be here if I could afford another doctor.) Not to mention that another email I received told me not to arrive more than 15 minutes early. I’ve never experienced anything like this. I feel absolutely awful, confused, and frustrated beyond belief. What a shame. NOTE: THE ADDRESS IN THIS CONFIRMATION TEXT WAS THE WRONG ADDRESS FYI for new patients: The *correct* address is 120 Lawrence—not 57 Willoughby. If you made your appointment through ZocDoc, it might have given you the wrong address. ETA: The receptionist was very kind and understanding, and she brought her supervisor Iris to speak with me. Iris was also super lovely, as well as the rest of the medical staff. I am keeping my review as-is for documentation purposes, but despite my frustrating experience as a first-time patient, the medical and reception staff (outside of the doctor who refused to see me) were very kind.