Haydee C Brown Md Pllc

Is Dr. Brown Board-certified in Orthopaedic surgery? Does anyone have an answer? I can't seem to find that credential in her description despite her being fellowship-trained in foot and ankle and being a graduate from Wellesley and NYU.

So Dr. Brown herself was great to speak to for the 10 minutes I actually saw her, although she seemed more concerned with my shin splints than the knee injury I came in for (which, evidently, needed urgent surgery.. more on that later), but her admin team was absolutely horrendous. Firstly, they link you to electronic versions of the admin/insurance forms to fill out. Then, once in the office, I had to do them all (there were a lot) again because the electronic versions "don't link to the system" and they wouldn't see me until I filled them in again.. not the biggest issue in the world but it should have been a red flag. Then Dr. Brown said I needed an MRI.. it took EIGHT WEEKS of my insurance repeatedly asking the office (and me calling the office every time my insurance said that they had no luck) to send through the documentation I needed for the MRI, which was meant to be a week after my appointment. This was then eventually denied after three re-scheduled MRI appointments due to lack of information. The receptionist ASSURED me to two separate occasions that she had "personally" sent the information over that day, which turned out to be a lie on both occasions, as my insurer NEVER received ANY information from this office. The last time I called up, I was told that any further rescheduling would mean that I wouldn't be able to get the MRI so please can this be prioritized and what can I do or provide to assist. The receptionist put me through to the "file room" and then to the imaging center, both of whom put me straight back to the receptionist.. because they hadn't received the information.. the imaging center were (understandably) confused why I was put through to them at all if my insurance was saying I couldn't go to my appointment with them, without the information they didn't have. She then said she would "have to call me back" and asked for my name and phone number after she had already supposedly written down my information 5 minutes before (and sent me on a wild goose chase to all of these different departments). Then - she said a peer-to-peer would be arranged between my doctor and the insurance company as there had been a "mix-up" with the paperwork. Insurance said they had not received a request for a peer-to-peer, nor responses to their attempts to contact them. After FIVE months of trying to deal with this office, I made an appointment at NYU. I was seen the next week, where my surgeon and his fellow spent 40 minutes with me, and I was sent for an MRI in the same building that day. I was contacted within a few days and I needed urgent surgery. Walking around on my injured knee for 5 months did NOT help! Everything was organized incredibly well at NYU - all online, prompt service, PT, radiology etc all done in-house, excellent surgeons and responsiveness.