Latin Impulse Magazine
Updated: Dec: 3, 2025: revisited on this day to continue my therapy. I enjoyed their therapy because they provide excellent physical therapy and are very supportive and attentive to better your physical health . I can’t say must about my therapist, Dolly who is so supportive and attentive to my therapy. Her professionalism’s, caring and understanding goes beyond. I like to say they have a new billing system which they are working with MyChart, which allows patients to pay their co-payments, right away. In conclusion, I have decided to change rating back to 5. Hands-On Physical Therapy is now part of MOTION Sports Medicine in partnership with Montefiore Einstein — delivering the same great care with the support of a world-class health system. Updated: Sept. 19, 2025. I decided to change rating to 2 because I had to pay over $300 when I thoroughly explained if I had needed to pay a copayment when I have Medicare which is primary, they also billed my secondary insurance. They told me many times at the office don't need to pay. Five months later, I received a number of text messages of amount owed for copayments. I called office about two weeks ago and talked to the Clinical Coordinator Dolly Patel, who said not to worry and not pay until she finds out. I called today to follow up with the billing department and they told me had to pay and also called and I also called Throgs Neck office who said had to pay because of copayments, mind you for over 5 months they said I need not pay as I was attending therapy. Call was not returned. I called my secondary insurance and said, some do send billing to see if they can get pay even though they may have said don't accept GHI /Out of network, so they can get pay either way. That is why I gave a 2. Patient if you have Medicare and secondary insurance do make sure you follow up, if you need to pay a copayment and insist that they follow up with billing department before you get a bill like I did. They have very poor record keeping. May 15, 2025: The service and their professionalism were outstanding. The staff as I entered were so caring and friendly with a wonderful smile as I was greeted. The therapist, Ms. Deepa Paul, was very caring and explained how my therapy was going to help me during my time for therapy. She explained to me as she provided therapy on my shoulders, arm movements. I can't be more pleased with her help on my first visit. The whole staff on my first visit was totally helpful and professional. Thank you, Hands on Physical Therapy for your help and encouragement to continue with my therapy as I will get better.