Vicky Tan
2 hours of my life completely wasted. I will never support this business again. I saw the glowing reviews about the service and expected a similar level of professionalism. I scheduled an eye exam for Tuesday, and due to the blizzard, a representative proactively called me on Sunday to reschedule for Wednesday. That gave me confidence that the business was organized and respectful of customers’ time. When Wednesday arrived and I showed up for my rescheduled appointment, the doors were locked, the store was completely closed, and not a single employee was present. There was no sign, no notification, and no communication whatsoever. I called the number provided and was told someone would look into it and call me back. I stood outside in the cold for 20 minutes, repeatedly knocking and waiting, hoping someone would arrive or at least follow up. During that entire time, no one showed up and no one called me back. To make matters worse, I had to use the restroom badly and was stuck waiting outside with no options, thinking someone would arrive any minute. Eventually, I received an anonymous WhatsApp call from someone who I assume was management. They told me the store was closed due to the storm and claimed an employee had tried to call me but couldn’t reach me because my voicemail box was full. This is simply not true. My voicemail box is not full, and I checked my call history, the only call I ever received from this business was the Sunday call when we agreed to reschedule for Wednesday. No one attempted to contact me after that. What’s most frustrating is not just the wasted time, but the complete lack of accountability, communication, and basic respect for customers. Showing up to a confirmed appointment only to find a locked, empty store, and then being given an excuse that is factually incorrect is unacceptable. I will never support a business that operates this way or treats customers’ time so carelessly.