Great Health Medical Al Pc

NP Shelly and all the staff are super caring and friendly. I even commented to them how much I appreciated their care. Shelly was personable, kind, caring, listened and truly understood my desires for my treatment and is so committed to help me accomplish my goals. She referred me to a doctor for specialized care that I think is absolutely wonderful. I am so thankful she is involved in my health care. She is so capable.

I wouldn’t recommend anyone go here or send their children either. This was my daughter’s first appointment on her own. She left feeling humiliated, discriminated against, and afraid. The provider (Shelley Byrd) was unprofessional, biased, tone deaf, and had terrible bedside manner. Her nonverbal communication spoke volumes and gave us an awful first experience of receiving care in Montgomery. When the provider verbalized her care plan and it was not the standard or sufficient for my child’s needs I spoke up to reiterate certain information and question her decisions. To see a provider rolling her eyes and twisting her face up as I spoke was very frightening for my daughter. Shelley attempted to treat my daughter based on her personal assumptions and bias. Had I not been present (by telephone) to advocate for my daughter’s needs they would not have been properly addressed. The provider attempted to offer care that she verbalized not being confident in although there were option with more guaranteed results. She claimed to have made these decisions out of caution, yet my daughter has no signs, history , or experiences of what she was concerned with. Using biases and assumptions to treat people rather than their presenting problems, medical history, and the basic standard of care is unethical and wrong.