Gravesend Medical Services,P.C.

So I called the practice about a week ago because I received a message during work saying that I had an appointment scheduled for the next day. I was definitely sure I never made that appointment myself. I called the number provided to cancel the appointment that was mistakenly created, since there were no other options given. Instead of helping cancel the incorrect appointment, they somehow canceled my future appointment that I had booked months ago and actually needed. On top of that, they marked me as a “no show” for the appointment that was never made by me in the first place. As a patient, it honestly makes me look bad having a “no show” on my record over an error that wasn’t mine. Very disappointed with how this situation was handled. Hopefully they improve or fix their calling center/system to avoid this happening to other patients.

My five star rave review is for the Dental part of this practice. I know nothing about the Medical side, beyond the fact that the desk was on my left when I was in the waiting room. Doctor Anguel Panev was the dentist I'd been waiting for, through sixty plus years of life. He was thorough, efficient, knowledgeable, encouraging, and always willing to walk the extra fifty miles. He happily answered any and all questions I had and he made sure I was satisfied with the response. If he wasn't confident that I understood exactly what he was saying, he kept explaining until I got it. The support staff, starting with Jane, was always helpful and always there to make sure I had everything I needed. As much as going to the dentist is not generally looked on as the most pleasant of experiences, Doctor Panev almost made me want to continue going back, even after my care was completed. Spending time listening to him and observing his beyond professional behavior was truly a joy. I couldn't give a higher recommendation to Doctor Anguel Panev!