V Louise
I had a procedure scheduled this morning, and while the initial receptionist was pleasant, my experience quickly declined after that. I was instructed to arrive at 9:15 AM for a 9:45 AM appointment and was told the entire process would take approximately 2 hours and 30 minutes door-to-door. Instead, I was left waiting in a room for 2 hours with no communication or updates from staff. Each time I asked for an update, I was told “10–15 minutes,” which repeatedly proved inaccurate. There was no effort made to keep me informed or acknowledge the delay. Eventually, I decided to leave due to the lack of transparency and respect for my time. When I chose to leave, there was no proper escort or assistance just a dismissive gesture toward the exit. Most concerning was the office manager’s behavior, who offered no acknowledgment, no apology, and instead responded with a smirk and continued what she was doing . The preparation process itself was already difficult, but the way I was treated made the experience significantly worse. Based on this experience, I would not recommend this office especially for individuals who expect to be treated with basic respect and professionalism.