Alexis Yecora
I had my husband’s USCIS immigration medical exam at this clinic in November 2023 for his green card process. Even though he had full vaccination records, including the Polio vaccine, the doctor failed to document it correctly on our official USCIS Form I-693. Because of this mistake, USCIS issued an RFE (Request for Evidence), delaying our case and forcing us to redo the exam and pay again. When I contacted the office with proof and the RFE letter, they refused to correct their own error or reissue the form, claiming it was “not required at the time,” which is false — Polio has been a standard USCIS vaccine requirement for years. This clinic showed no accountability, professionalism, or empathy for the stress and financial loss caused by their mistake. I would strongly recommend finding another civil surgeon who understands USCIS documentation standards. They have delayed the procedure and take no accountability. My husband’s grandfather in Italy has terminal cancer and he cannot go see him because of this error. Do not go to this office. Update: After posting my review, this clinic tried to have it removed by falsely claiming that my husband was never a patient. We have receipts, appointment records, and the completed USCIS Form I-693 proving otherwise. When we first called about their documentation error, the receptionist was rude and dismissive, saying “you want it fixed, you pay for service again” and “it’s not our fault, we don’t need to fix it.” She repeatedly cut us off, put us on hold, and refused to help until we mentioned filing a complaint with the New York Department of Health. Only then did they start responding — citing irrelevant HIPAA excuses instead of correcting their own mistake. They still refuse to take any accountability or include us in the correspondence they claim to have with USCIS. They even told us my husband’s varicella vaccine had “expired,” which is medically and legally false, and forced him to pay for a new one even though it was already documented in his record. Their public response is misleading and does not reflect reality. This office lacks professionalism, honesty, and accountability. Red flags 🚩avoid.