Genevieve Cruz
My first experience at a mental health clinic. The front desk clerk was not kind and had terrible customer service. In speaking with the nurse practitioner, Germaine, Kelly -Pope. I did feel that she was knowledgeable and was able to help me. But I did not know I needed a follow up visit to have my prescription refilled, so I canceled the one I had since it was a conflict in my work schedule . Contacted the office on a Friday through my chart and left messages with no return phone call to refill my prescription . Received a return phone call Monday morning from the front desk clerk who said I should’ve known because it was in the paperwork, I told her I must’ve missed it. But if I can schedule an appointment for a refill, that would be fine. I did take the moment to express my concern respectfully, without raising my voice are you using any inappropriate words, about the professionalism and lack of kindness. In which the clerk responded because I said that she’s not going to make me an appointment and she’ll have someone call me later. We should be able to express our concerns on how we are treated. I work for Bon Secours home health, and would never deny a patient an appointment based on their expressing their concerns. For a mental health clinic , I was truly disappointed. Contacted my PCP to send me to another practitioner.