Shannon Hypolite
I visited Dr. Frederick Cohen’s office at 3215 Avenue H for a routine dental cleaning. I was disappointed with the service I received because my cleaning appeared to last only about five minutes. I respectfully expressed my concern to Dr. Cohen and asked why the cleaning was so brief, as I expected a more thorough cleaning. Instead of addressing my concerns professionally, Dr. Cohen spoke to me in the lobby area where other patients were present and told me that I could go to another dentist and that I should not return to his office. I found this interaction to be rude, embarrassing, and unprofessional, especially because it occurred in front of other patients. As a patient, I believe I should have been treated with respect and given an opportunity to discuss my concerns without being publicly dismissed. I left feeling humiliated and dissatisfied with the care and customer service I received. I am submitting this complaint so that this matter can be reviewed and so that future patients are treated with professionalism and respect.