Franklin Primary Eyecare, Inc.

I called the person I guess is his personal cell phone.He's telling me to come in.I come to the building.The building gate is closed and he was like 08 p m too 9 p m. He's just making up times

It was easy enough to make an appointment and get my prescription. The OD was friendly and personable. However the process afterwards was frustrating. I found an egregious typo on my glasses prescription and called on a Wednesday afternoon to report the error and ask him to send an updated prescription. Instead of sending me the updated prescription ASAP which I needed to order a pair of glasses, the OD asked me to call him back 8:30AM the following Saturday to remind him to send the updated prescription when he returned to his office. Excuse me?? I was already frustrated I didn't have the proper prescription ASAP, but given that it was his error, he should have at the very least been able set a reminder himself to send me the prescription. I finally got my prescription over a week later after calling three times. It was not a great experience.