Madelin Dela Paz
I want to express my profound disappointment regarding my visit today, July 17, 2025, for my six-month check-up with Dr. Rastogi. I have been a patient of Dr. Rastogi's since I was a teenager, and this is the first time I have encountered such an unacceptable experience. Upon my arrival, a staff member, a woman with pink glasses whose name I did not catch, immediately made me feel uncomfortable. She looked at me from head to toe and displayed a clear attitude. After my X-ray, she informed me that I had to wait outside because I was late, despite the fact that I had called ahead to inform the office that I would be approximately 10 minutes late due to difficulty finding parking. Fortunately, another staff member was kind and took me to a room without a wait. The situation worsened after my appointment. As I was walking to my car, I felt as though one of my implants had come loose. I immediately returned to the office, hoping Dr. Rastogi could quickly check if everything was secure. The same staff member with pink glasses made me wait in the waiting room for at least 30 minutes and did not inform the doctor that I was waiting. I was forced to make another appointment for a follow-up visit just to have the doctor check the implant. I felt harassed and discriminated against by this individual. As someone who works with hundreds of patients weekly, I find the treatment I received today to be utterly unacceptable. Please be aware that this will be my last visit to your office.