Sandra Devi SINGH
I thought very hard, and long before giving this review. STAR is for the employees, they tried to be cordial...TRIED is the operative word. BUT, having experienced the AGRESSIVE, UNPROFESSIONAL, RUDE, behavior of the "Doctor" (the one there on Sunday... don't know his name, European???) I understand why they are all either - anxious, hyper or over-enthused! Concur with other feedbacks/reviews that - older folks, Medicare/Medicaid recipients, don't have much options for Eyecare/Optical services in this area/neighborhood, which is sad. The "Doctor"... not enough words in any dictionary to describe his REACTION to me expressing my POVs on the ludicrous wait time... 3+ hours to be seen by him... BUT I had to hold on to my peace... AND, for the benefit of the patient I was there with (who warned be that the Doctor is "not nice"). That man/Doctor, needs to learn how to "work smarter, not harder" to run his business, which would definitely help him with his aggressiveness, his ridiculous diatribe to me, that he is "working many days, many hours and do not see his children, or go on vacation"! What the hell does that have to do with the wait time? The CROWDED office (no seat)? No scheduling system? People walk in (and those on the line early, BOLDLY put the names of their 50+ family members and friends, et al WHO WERE NOT IN THE LINE!!!!! That blew my mind... I was 6 in the line... but because of this, I became the 20 person on the sign-in log! How is that ALLOWED?!) I have never experienced this level of unprofessionalism behavior from a medical office or staff... (I am old and have my share of medical care team across NYC...) But, have to keep my peace for my patient. Only for them...