Eye Design Optical

I’ve been a loyal customer for over 12 years, and I wouldn’t hesitate to recommend this place to anyone. The service here is top-notch, and the staff is incredibly professional. They took the time to understand my preferences and helped me find the perfect frames for my face shape. The selection of unique, designer glasses is fantastic, and the exam was thorough and informative. I felt confident in their expertise and would definitely return. The friendly and accommodating staff made the entire experience enjoyable.

I had a great experience at Eye Design Optical. I was helped by Darleny who went above and beyond to provide great service. She explained all my options when it came to purchasing my glasses and contacts. The person who did the eye exam was also friendly. I will definitely come back to buy more and for future service.

My original review is attached below , which I was told to delete when I came back in to pick up my glasses in exchange for colored contacts. I took the offer because the manager apologized to me and she was sweet about the situation, but it did feel a bit like they were buying my silence. And I never actually got a proper apology from the worker Ana who was unprofessional and highly disrespectful towards me. And they still have her working in the front until this day. But the reason I’m putting the review back up is because as of recently I realized against my wishes / consent Ana opened up a health insurance credit card which I realized it was her because I called the credit company and they informed me that it was opened from the eye optical company/ address and it was opened the date that I had the incident with Ana. which I’m now having so much trouble closing and it will effect my credit score. And I will have to consider pressing charges for identity theft because I did not authorize the opening of that account with my information. And I don’t want her to continue to do these unprofessional things to other people so once again, I will be informing everybody on this Google review so other people can be aware and not go to the store as long as Ana works there. And I will attach all the pictures that were attached to the original review below. With the picture of the right location she works at because they have multiple locations.

Trust me when I say it’s a one star, and everyone in these 1 start comments are telling the truth. Went for a check up and immediately needed glasses without an explanation. I asked for my perceptions 3 times and they told me I needed to purchase glasses first when I have the rights for my perception. I was like okay cool I’ll but a pair, 1 pair for 538 when their non brand plus I their insurance glasses. This isn’t my first time buying glasses and they came out to 150. Cool I buy them and I do a down payment and this down payment isn’t even to the 538 the original price is 600. I got my glass a few days later and they were the wrong perception, why you may ask ? BECAUSE THEY RUSHED EVERYTHING, and gaslight you into making a purchase that can’t be refunded or exchanged. Do they tell you that? No. Go to another eye doctor people because after paying so much I didn’t even get a case for my glasses only a plastic bag like I purchased them off a dollar store.

Extremely expensive and very uncomfortable experience. The manager was manipulative and used pressure tactics that made it feel like I had no choice but to buy their glasses and take the insurance. I did not feel informed or respected as a customer. The insurance was pushed without properly explaining the terms and conditions. Important details were completely left out, which is unacceptable. This felt misleading and dishonest. Overall, this place seems more focused on squeezing money out of customers than providing proper eye care or honest service. I would not recommend this store to anyone.