Cee Ceelo
I’m unable to update my original review, so I’m posting my updated experience here and unfortunately, it remains a negative one. After waiting months for my test results, I was told I could not receive them without paying $40 for another appointment because the doctor needed to review them with me. I scheduled two telehealth visits, but neither took place because I was never sent a link, despite being told otherwise each time I called. The woman who answers ( not the front desk lady) the phone was consistently rude, unhelpful, and had zero idea how their own telehealth process works. Since I was going to have to pay anyway, I scheduled an in-person appointment for 10:00 AM. I arrived on time and waited until 11:00 AM before being called back. After having my blood pressure and weight taken, the staff member actually tried to sell me homemade Mother’s Day gifts she had made, which was highly unprofessional. I was then sent back to the waiting room, where I waited another 30 minutes. By 11:35 AM, I asked when I would finally be seen because I had to go to work. The doctor eventually came in, and he asked ME what test did I take. I told him I wasn’t sure and tried to explain how difficult it was to get the results he was unfazed, unapologetic and simply printed out the results which I had been told could not be released without an appointment, and simply told me they were available at the front desk. There was no explanation, no discussion, and no effort to address my concerns. After months of CT scans, blood work, delays, and poor communication, I still have no real answers. The entire experience felt disorganized, unprofessional, and there number one goal is to collect that $40 more than providing quality patient care. The only staff member who was consistently helpful was the younger woman at the front desk with the glasses. I hope I actually never have to come back here in my life again.