Elizabeth Jacobs-Pinson, Psychologist Pc

I sent an inquiry via Psychology Today, which promises a " free 15 minute consultation". My very first interaction was an form email (with an unsubscribe link): "If you intend to use insurance to cover treatment, please reply to this email and send over your membership ID number + Date of birth so we can verify your benefits when we call you to follow up. You can also send over images of your insurance card (Front and back)." I unsubscribed. A week later on Sunday I got a voice mail telling me the counselor I wanted was unavailable but ... "I just want to get back to you to let you know that generally we do accept your insurance. We would like to know if you're open to other providers that we have that would be a good fit. We do accept insurances and have openings right now so please let us know what type of insurance you have." Everything about this gives me the ick. Don't ask for my insurance before I get to the phone consultation. Don't ask me to send you my insurance card via non encrypted methods. Don't wait over a week and then call me on Sunday. Try treating me like a human being and not an obstacle to getting your insurance money. If I email a specific counselor, have that person respond to me, not a literal robot and a - presumably underpaid - secretary.

Honestly, my husband and I are really disappointed with this company. We’ve been going through a huge struggle in our marriage, and my husband reached out right away to get help. We managed to schedule an appointment, but four days before, the therapist canceled on us, saying something unexpected happened. So, we booked another session with a different therapist. On the day of the appointment, we noticed the time was wrong. We tried calling the office multiple times to fix it, but no one answered. Because of that, we missed our appointment—and still, no one called to check in. The therapist should have reached out, but we didn’t hear from anyone. My husband then went online to book another appointment for the next day. He requested the session, and we were supposed to get a confirmation, but we never got anything. I ended up calling the office, and they told me that time wouldn’t work. So, I asked if we could do a different time, either earlier or later that same day. It’s now been three weeks that we’ve been waiting and looking forward to finally getting help for our marriage. And guess what? Still nothing. No one has called back. I’ve called the office multiple times, and no one answers. Nothing! If you can’t support people when they need your help the most, then do not offer services. We are going through a rough patch and needed help—but I guess it’s not your job to care. Oh wait… it is. Unfortunately i cant tell you if the therapists are good, I didn't get the chance to speak with any.