Yessenia
I Couldn’t get a hold of my pharmacy on the phone, so I contacted the nursing line here for an emergency refill and the lady I talked to completely ignored my needs and didn’t listen to me entirely. My bottle says zero refills. The Walgreens app says zero refills. My doctor told me I would not have any more refills until I see her again in person so I know for a fact, I have no more refills. She said the doctor sent in the request which is not true, I did, and she said the doctor messaged me and I asked her if it was through my chart and she didn’t answer, I never got a message from my doctor. she was telling me that I do have refills because the request was sent in, but even if it was sent in I still have zero refills and she just stopped talking so I hung up. I am in the middle of grief right now and all I needed was my medication and having someone who’s supposed to help you argue with you feels horrible. They then called me and sent me a voicemail saying I need to schedule an appointment with them for the refill when I had already made one yesterday. I feel like no one there is listening to me. I am going to start going to another hospital for my care after this.