East Side 2020 Vision

After three years, I’ve decided to leave a review because my experience here has been so mixed. The doctors are lovely and knowledgeable, the staff is friendly and warm (with the exception of one person working the front desk) so I do keep coming back. However, it’s also been consistently frustrating in regard to sneaky upselling. They are definitely constantly trying to sell you but they aren’t very transparent about it. And when I asked multiple times for my eyeglass prescription so that I could buy frames elsewhere, they were dodgy and withholding. Last year they never sent my script at all. This year it took three requests. So while I think this is a great eye doctor’s office for health, I’d be aware of their sales tactics and the headache it may cause you.

I’ve been coming here for years, I can’t believe it’s taken me this long to write a review. I love this place. This was round the corner from me when I first started, and I have since moved boroughs and will NOT switch eye doctors. The staff is so so so lovely. Frankly, it’s a majority female staff and that’s the magic. I’ve been seen by a male doctor before and he was also lovely, no shade there. But for real, these wonderful ladies at the front are everything. The energy in the room is just so good! You can tell everyone likes each other and it’s so friendly and warm! On top of that, they make all the confusing medical/insurance mumbo jumbo less stressful and actually make sense. They have repeatedly helped me figure out ways to pay when finances were tight, and have always so extremely helpful and non-judgmental. Big shouts out to Catherine and Silvia who I’ve worked with over the years, they are both absolute delights. They remember me every time, and always have the biggest smiles on their faces! TLDR; this place is great and it’s due to the fabulous female staff. Come here if you want to not hate going to the eye doctors and want a friendly stress-free experience.