Dr. Jin Sup Shin, Dds, P.C.

Dr Shin and her team have provided a friendly, welcoming and dare I say *pleasant* Invisilign experience throughout my dental journey. I was referred to Dr Shin by my spouse, another satisfied customer, and I’ve been a client since before Dr Shin opened her Smileworks location near Central Park. Dr Shin has been very attentive to my needs and requests for adjustments/refinements, with her cheery disposition making me feel at ease during what can be a stressful experience. Her support staff have always been professional and accommodating, doing their absolute best to meet my scheduling needs. Thanks to all, for doing what you do! My only regret is not thoroughly understanding that the completion timeline is somewhat subjective: set expectations that it may take longer than you think/want/plan for, but know that Dr Shin will be on your side to help you attain your best possible smile.

If you cherish your teeth and what makes your smile uniquely you, then don't come here. Disclaimer: I ended my treatment (braces) early because I no longer trusted that Dr. Shin had a thought-out plan prioritizing my oral health and the things that I loved about my smile. From the first day, I already sensed red flags. Cutting pieces of wiring in my mouth but leaving the metal clippings inside of my mouth. Luckily, I decided to rinse my mouth and saw the metal pieces float out with the water. This happened repeatedly as if this is acceptable - what if a patient accidentally swallowed the metal bits? Dr. Shin, in our early check-ins, would spend at most 5-10 minutes with me, without asking how my teeth were feeling. Or explaining to me my treatment steps for the future. After the first few visits, I made it my point to bring up concerns or questions that I had without waiting for her to ask. One of her technicians let me walk out without a bracket on one of my teeth. She was tasked to re-wire because some brackets broke off. But somehow after working in my mouth, did not notice that one was entirely missing. Luckily, I noticed this when I looked at my teeth in the waiting room mirror. This technician had this nonchalant attitude as if she is doing a good job, but I dreaded getting her. She would poke me, not respect my requests when I said I don't want the suction, and let the long wires cut the inside of my mouth until I pointed it out days later. Perhaps worst of all, Dr. Shin "polished" my teeth after the braces were taken off. I didn't know this, and regret my treatment 200% because she shaved parts of my teeth off - leaving my teeth now more sensitive and flatter than they were before. I am planning to seek another orthodontist to get my teeth back to how they were originally, but I can't revert this damage. Yes, Dr. Shin is charming and is a sweet person with a family. However, I completely regret agreeing to braces with her and her team. This affects me for the rest of my life. The ONE star Smileworks deserves is the DENTIST (sorry I forgot her name). She worked diligently and attentively to clean my teeth amidst my treatment. Her work lifted my confidence back up for a short while. I felt genuinely cared for by her, and am grateful for her attention to detail and commitment to quality care for her patients. She did everything she could to fight back the gunk building up from having braces and not being able to floss. Ultimately, I honestly am not sure how Dr. Shin has such high reviews. Leaving mine here in the chance this helps someone like me.