Dr Igal Khorshidi - New York Gastroenterology & Endoscopy NYGE

I had an appointment scheduled for a colonoscopy at 1:00 PM. After arriving on time, I was informed that I would need to wait at least two additional hours, making the total wait time approximately five hours. This reflects very poor scheduling and lack of consideration for patients’ time. It is clear that too many patients are being booked without proper planning or realistic time management. Long wait times like this are unacceptable, especially for medical procedures that already require preparation and fasting. The office needs to improve how appointments are scheduled and communicate realistic wait times in advance. Patients should not be expected to spend an entire afternoon waiting due to inefficient planning.

I had always an outstanding experience with the entire gastroenterology team. From the moment I arrived every time , I felt welcomed and cared for. The doctor was exceptionally patient, incredibly thorough, and took the time to explain every step of the process in a way that was clear, reassuring, and easy to understand. Their professionalism and genuine concern for my well-being made a world of difference. The staff are always equally impressive—warm, kind, and highly professional. They created an environment that calm and comfortable. Every interaction, from check-in to the examination, was handled with compassion and efficiency. Overall, I couldn’t be more grateful for the level of care I received every time. Ever since I started to go there my overall my health got a lot better. This team sets a true standard of excellence in patient care, and I highly recommend them to anyone seeking knowledgeable, supportive, and exceptional gastroenterological care.