Dr.Giovanni Marciano & Dr.Glenn Muraca, Physicians, P.C.

Just switched my insurance and called them to schedule my first visit. The call ended twice, and wasted 20 minutes trying to get a hold of the office. Do not recommend for new patients.

I normally do not do this but I feel I have to speak. I have been going to this office since 2009 and for the majority of the time my experience has been very good. I am very grateful for their services in regard to my health care. The nurses and my doctor were always very nice to me, always treated me with respect. However since the pandemic anytime I've called its like pulling teeth. I have been talking to doctors who I never met and never seen in person. I don't feel comfortable dealing with doctors in this manner. When I requested a script for blood work it took 2 weeks for the script to be emailed to me. When I called for a script for a mammogram it was explained that it had to faxed to the facility where I was going and provided the fax number to the doctor I was talking to. Two days later I was told by the facility that they never received it and I would loose my spot for the appointment. I then had to call again and the second time the facility did receive it. It is ridiculous that it took 2 phone calls for them to do this. I was told that my doctor only does phone appointments and then I heard he is semi retired. When it comes to referrals it has been a nightmare. I got charge $30 for a phone conversation in regard to a referral for my oncologist. The claim they put in stated that I in the office at the window waiting for the referral. That was a blatant lie. I have not been in that office since Match of 2020. I am disgusted and fed up. when I go a doctor's office I want to see my doctor who is supposed to be my primary doctor not doctors that do not my medical history. There are time that I call I hear laughing in the background. That is so unprofessional. I am presently looking for another doctor. I called for a new prescription for my medication and was told that i should come in for a physical and that someone would call me back in 10 minutes. That was Tuesday of this week and I never got the call. Dealing with a doctor's office should not be this upsetting. I'm sorry to leave but enough is enough. I am not a piece of meat just being passed around.