Milana Efraimov
The intake staff were great, but my experience with the doctor was EXTREMELY DISAPPOINTING. I came for a contact lens prescription. He shamed me for wearing contacts (mind you, he wasn’t wearing glasses himself). When I explained that glasses make me disoriented, especially on stairs (I work in schools and regularly walk classes between floors), he acted like it didn't matter or he didn't believe me. I have chronic dry eyes and asked to renew a preservative-free eye drop prescription that my previous doctor required and that my insurance had already approved. I had been using these drops daily for a year and simply needed a renewal. He refused and told me to buy lower-quality drops on my own, despite there being no medical or financial reason to deny the covered option. I don't understand why it mattered to him?!?! Eye drops are expensive, and this refusal felt unnecessary and careless toward patient needs. To make matters worse, he then said, “You’re here, may as well do an annual exam,” and dilated my eyes without asking for consent or warning me about the effects. I did not come in for an annual exam and I don't like that he saw the opportunity to add this and bill me (my insurance) for this , especially since there were still patients waiting in his office to see him. He never asked if I had to drive, work, or had responsibilities afterward AND I DID. My vision was impaired for nearly three hours. I work after school with kids at home and I arrived to my student extremely late and disoriented because I could not see clearly. I had to apologize to a parent. Thankfully they were able to stay in the room with me during my session with their child since I couldn't fully manage with blurred vision and it would be a safety concern for the kid.