Downtown Bk Dental Pllc

This was my first — and last — visit to this office. I had a 10:00 AM appointment and didn’t leave until 3:00 PM. It took 30 minutes just to receive new patient paperwork, followed by a 1.5-hour wait for X-rays. The X-ray room was dingy, the protective vest had broken Velcro, and the computer kept shutting off while the device was in my mouth, which was uncomfortable and even cut me. After X-rays, I was sent back to the waiting room for another 30 minutes instead of being taken to the next step. When I was finally placed in a room, staff forgot I was there. No one reviewed my X-rays with me — I was simply told I had cavities. The doctor’s bedside manner was poor and disengaged, and I had to move again to another room for a rushed, subpar cleaning. The office was overcrowded and clearly overbooked without proper management. Spending five hours here for this level of care is unacceptable. I would strongly recommend avoiding this office if you value your time and expect basic standards of care.

How is it possible that this establishment continues to operate? It appears to be exploiting the system, particularly taking advantage of vulnerable individuals, including the elderly and those reliant on Medicaid. The conditions here are nothing short of appalling. Have you ever experienced a long wait for food at a restaurant, only to be served a meal that was subpar and even left you feeling unwell? This place is far worse. I've come across several reviews regarding the front desk staff, who seem to be the only redeeming aspect of this facility. My own experience began with a four-hour wait for an appointment, despite my punctuality. This raises the question: what is the purpose of scheduling appointments if they are not honored? When I finally saw Dr. Gene Shankman, he did not even examine my mouth before declaring that I merely needed a cleaning. I informed him about my impacted tooth that was causing discomfort, yet he failed to conduct a proper examination. Afterward, I returned to the waiting area, where I encountered the hygienist assigned to clean my teeth. Unfortunately, her work was so poor that when I requested her name, she outright refused to provide it. I managed to find out that her name is Nadia Boytsova. The cleaning was inadequate; I could still feel the plaque on my wisdom tooth after she had spent mere seconds on it. This establishment appears to prioritize profit over patient care. I strongly advise anyone who values their time and well-being to avoid this place at all costs. I literally wasted my whole day off waiting for a subpar cleaning, only to be informed that the oral surgeon wasn’t available and given information about my teeth that I already knew.