Downstate Medical Center

This Orthopedic hospital has the worst customer service I have experienced at a medical office in my life. The expectation of customer service is to be organized, efficient and helpful. This office kept misplacing my lab results, asking me for new lab results the day of my appointment, cancelled an appointment I have been waiting for 1.5 months when I said to hold it and, in the end, didn't bother offering any viable solutions to fix the situation. This place has been a great waste of time and money. I would not recommend SUNY Downstate it at all.

I am currently a patient at this facility and I am deeply concerned about the lack of professional standards here. My journey for a follow-up for a shoulder dislocation has been an ongoing nightmare of administrative incompetence. After being discharged from the ER 5/2 with a referral for this office for 5/4 follow up within three days, I visited this office I was referred to from CUNY downstate to get my care started. I explained my referral for 5/4 - with the receptionist with the Moon tattoo on their face I was told “yea thats not really how it works I would need to be rescheduled for 5/5 because the doctor I need is not in… I accepted that when I arrived on 5/5 Despite my due diligence in confirming repeatedly - with the receptionist with the Moon tattoo on their face that I was being scheduled with a shoulder specialist (Dr. Prasad), I arrived the next day only to be told they had scheduled me for an arm specialist instead( Dr.Park) . I had to travel down there multiple times for one appointment, all while in significant pain and trying to manage a serious injury. The behavior of the front desk staff is even worse. On May 19th, I encountered the same staff member a third time (a woman with a moon tattoo on her face) who was incredibly hostile and dismissive. When I asked to speak with a supervisor about the repeated scheduling errors, I was told she would meet with me, only to be left waiting in the lobby for an hour and a half while being ignored. The contrast between this office and the professionalism I encountered at an Urgent Care facility elsewhere is night and day. This office is clearly not equipped to handle post-ER follow-ups or treat patients with basic respect. If you need reliable care for a surgical injury, do not come here. They are not interested in the well-being of their patients.