A J
Agree that the front desk is rude. I sign up around 9:00 for a Saturday walk in for my mom and was told to come back in 1.5 hours. When I came back with my mom the front desk was scolding that she had call me and why didn't i have the blood drawn earlier. Their tone was like we are giving them inconvenience. Excuse me, I was told I can come back next morning to have the blood drawn. And what is the hurry, you just need to take the vitals, it is not as if Dr. Shong is ready to see my mom. I didn't care, I yelled back at them. I won't take their attitude when this office never respect patient's time. I know the doctor's time is precious but so is mine. We made an appointment the following week to see the lab result and still needed to wait over an hour. You should be grateful that I didn't come up the front desk checking every 15 minutes and complain about the long wait. I am willing to put up with the long wait because I expected it but I am not willing to put up with the front desk attitude. If you don't honor the appointment time, the least you can do is treat the patient courteously. And they claim my mom need to pay an copay and when she doesn't need too. Their tone was so sure. But guess what I am know my mom insurance too. I stand firm and told them to double check. Don't let them SCAM you. BE CAREFUL, the front desk are run by a bunch of Chinese immigrant without any medical background who speaks poor English that doesn't know what they are doing. Know your patient's right and insurance policy. Dr. Shong has been seeing my mom for a long time, that is why she don't want to change. If you need to change your physician, I would advise to go else where if you don't have the time to wait all day. Dr. Shong only works 4 days a week and she is way overbook. There is two other doctors in the office too but most people prefer Dr. Shong. With 3 doctors, the front desk is very busy and doesn't have the time to carter to you when you need referral or prescription. In one word, this practice is a chaos.