Verania Chao
My daughter started her treatment with Dr.Schwalb in 2021 at his original practice which he then later moved to Diamond Braces. Unfortunately, our experience overall with Diamond Braces, especially their Hell's Kitchen location and Dr. Schwalb has been terrible and disappointing on many levels. After our doctor's transition to Diamond Braces, direct oversight of my daughter's treatment noticeably decreased. Most appointments were handled almost entirely by dental assistants, with little to no involvement from the orthodontist whose expertise I had originally been referred to and signed up for. While assistants play an important role, orthodontic treatment is highly specialized, and the lack of consistent doctor supervision, especially when having been directly referred to him, was both obvious and concerning. Not only was it confusing, it also led to a decrease in the quality of the dental work, because of this decline, the treatment time was extended and we were charged for it. After treatment was "over", my daughter was given a permanent retainer which detached in less than 3 months. This was concerning in itself, but even more so given that her teeth had not been fully corrected and were still not in the proper position at the end of years long treatment. For a result that took longer than projected and extended months beyond the original estimated completion date, the outcome simply did not reflect the time, extra cost, or expectations set at the beginning. Overall, the process felt rushed at the end, loosely managed, and far less attentive than promised. I would strongly disencourage patients seeking dental work to choose Dr.Schwalb and his new practice at Diamond Braces as it is more than often faulty, dismissive and careless.