Dental Specialty Associates Of Gramercy

I saw Dr Foroughi several times for root canals.. he’s extremely knowledgeable, professional, and makes you feel at ease. The dental assistants Mariam and Erick are a great team.. Barbara and Nutsa in the front office are wonderful get you in right away for your appointment. There was no wait at any visit I had The whole staff at the endodontic office were lovely.

RE: Formal Complaint Regarding Failed Implant and Lack of Communication I am writing to formally express my extreme frustration and dissatisfaction with the quality of care and the professional conduct of your office regarding my dental implant procedure. In less than one year, the implant and subsequent bone graft redo have failed. After discussing this failure with your team, I was informed three weeks ago that Dr. Aronof would be contacted to return and perform the necessary corrective procedure. Despite the severity of this issue, I have received no follow-up communication from your office in the twenty-one days since that conversation. Furthermore, my attempts to resolve this over the phone have been met with a complete lack of accountability. Every time I call to speak with Terry for an update, I am told she is either unavailable or on lunch. It is unacceptable that a patient left in this physical and financial position is being avoided rather than provided with a clear timeline for a solution. I originally chose this practice expecting a high standard of professional care, but the recurring technical issues and the current lack of administrative responsiveness suggest otherwise. At this time, I require an immediate update regarding the schedule for Dr. Aronof to complete the procedure. I expect a response by the end of the next business day to discuss how you intend to rectify this situation. Sincerely, Sandra