Anna Terrones
I took my daughter to this office because her pediatric dentist referred us here, assuring me that they specialized in treating children and that they would put her down to sleep so she would not feel pain or become traumatized by dental procedures. Unfortunately, our experience was the complete opposite. From the beginning, the nurses were very kind and explained the procedure to me. Everything seemed fine until the doctor came in. Without any warning, he grabbed my daughter’s arm and inserted an IV needle into her vein. My daughter immediately started crying and screaming because she was scared and clearly in pain. The doctor simply said, “That’s normal, it burns,” and then asked me to leave the room. As a mother, I felt extremely uncomfortable leaving while my child was crying hysterically, but they insisted that I step outside. About two minutes later, a nurse came out and told me they were done. When I picked up my daughter, she was still crying uncontrollably. Once we got home, my daughter begged me never to take her back there again. She told me they held her hands and feet down very forcefully while removing her tooth. Hearing that completely broke my heart. On top of that, the area where they inserted the IV bled a lot afterward, and later a large bump formed on her arm. My daughter says it happened because they were holding her down too tightly during the procedure. I understand that working with children can sometimes be difficult, but that is exactly why parents expect patience, compassion, and proper care when treating a child. Instead of making her feel safe, this experience left my daughter terrified and traumatized. There were also adult patients there that day, and they came out looking completely sedated and out of it, which is honestly how I expected my daughter to come out if she had actually been properly sedated. I asked my daughter afterward if they had even put anything on her teeth or properly numbed her, and she said no. Honestly, I believe her because the entire procedure lasted less than two minutes. I would not recommend this place for pediatric dental treatment.